Return & Refund Policy
Last updated: April 22, 2026
Custom Shoes
- We accept returns within 30 days of delivery for unworn, undamaged items in original packaging.
- Custom/personalized shoes are non-refundable unless there is a manufacturing defect or wrong item shipped.
- To initiate a return, email [email protected] with your order number and reason.
- Return shipping costs are the responsibility of the buyer unless the item is defective.
- Refunds are processed within 5-7 business days after we receive the returned item.
Digital Files
- Due to the nature of digital products, all sales are final once the file has been downloaded.
- If you experience technical issues with your download, contact us and we will assist you.
- If the file is significantly different from the listing description, we will issue a full refund.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please email us within 48 hours with photos. We will send a replacement or issue a full refund at no extra cost.
Contact Us
Email: [email protected]